When you use our services, we process the personal data of our customers (“you”, “your” or the “Customer”). This Privacy Policy (the “Policy”) is intended to provide you with information about how we process your data.
In this Privacy Policy you will find information regarding the following:
Owner of the processing of your personal data and who to contact?
We are the data controller of your personal data. If you have any questions or concerns regarding the processing of your data, do not hesitate to contact us. Our contact information can be found at the end of this Policy.
Information we collect about you and how we get it
We collect various types of information about you. This includes personal data that you provide to us directly, such as your name, contact information and payment details. We may also collect information about your interactions with our Services, such as your usage patterns and preferences.
How we use your personal data
We use your personal data for various purposes, including to provide and improve our services, communicate with you and personalize your experience. We may also use your data for analysis and research purposes to understand and improve our services.
How we store personal data and how it is protected
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration or destruction. We store your data securely and keep it for the period necessary to fulfill the purposes described in this Policy.
To whom we make your personal data available
We may share your personal data with trusted third parties who assist us in providing our services. These parties may include payment processors, customer support providers and IT service providers. We ensure that any third parties with whom we share your data comply with applicable data protection laws.
Do we transfer your data to third countries and international organizations?
In certain circumstances, we may transfer your personal data to third countries or international organisations. When such transfers occur, we ensure that adequate safeguards are in place to protect your data and that the transfer complies with applicable data protection laws.
Your rights and how you can exercise them
You have certain rights regarding your personal data, including the right to access, rectify and delete your data. You also have the right to withdraw your consent, object to the processing and request the limitation of the processing. To exercise your rights or to obtain more information, please contact us using the contact details provided at the end of this Policy.
When we use our services, we process the personal data of our customers (“you”, “your” or the “Customer”). This Privacy Policy (the “Policy”) is intended to provide you with information on how we process your data.
Owner of the processing of your personal data and who to contact?
The data controller of personal data is PTA Prop Trading Academy, registration no. CHE-452.497.325 Publ. SOGC n.1005951600 Register n. 1354
Information we collect about you and how we get it
In this section you can read general information about which of your personal data we collect and how we collect it. Detailed information on the purposes for which we process personal data is provided in Section 3 of this Policy. Personal data is all information by which we can directly or indirectly identify you or which concerns you.
We obtain most of the data we collect about you directly from you in connection with your use of our services. This includes, in particular:
Data that you provide to us yourself, in particular when you register on the website, enter information in your user account, order services, participate in our events and projects or when you communicate with us via customer support or social networks. These are identification and contact data and specifically name, surname, telephone number, e-mail address, postal address, date of birth, username and password, tax code or tax code if you are an entrepreneur; payment data, such as bank details; and other data, such as records of communications between you and our company or details of any warranty claims.
Data we collect automatically when you use our services. This is data relating to your device (such as IP address, device type, operating system, browser used, connection provider); data on the use of the website (such as date, time and duration of your visit, country from which you visit the website, website browsing history) and data about your use of the services (such as login and logout information, account settings, value of your fictitious capital, currency of your account, business strategy).
Some data about you is provided to us by third parties, such as trading platform providers you choose to use our services and social network operators if you decide to link your social network accounts to an account on the Website.
This includes:
Data about simulated transactions you have completed (such as the type of financial instrument, time of opening and closing the position, investment amount, profits and losses) and data from social networks (username, profile picture, associated email address to your social network account). For information on how your personal data is processed by trading platform providers and social network operators for their own purposes, please refer to the privacy policies of those parties.
How do we use your personal data?
We use personal data for the following purposes:
Registration and user account – In order to use the services, you must register on the site and create your account, and for this purpose we process your personal data.
Personal data – identification and contact data; we may also process your data relating to your user account settings.
Legal basis of the processing – The processing is necessary for the execution of the contract and the provision of these personal data is mandatory, since without them we cannot register your user account.
Provision of services and exercise of rights and obligations arising from the contract between us and the customer.
In order to provide you with our services, i.e. in particular to provide you with access, relevant tools and support, as well as to carry out operations, we need to process your personal data. To this end the following applies:
Personal data – Identification and contact data and, in the case of paid services, also payment data, data on the use of services, data on simulated exchanges and, if you decide to connect your social network accounts with the account on the site web, including data from social networks.
Legal basis of processing – Processing is necessary for the performance of the contract under which we provide our services, or based on our legitimate interest. After we stop providing services to you, we process personal information for a limited period of time. This processing is necessary for the purposes of exercising and protecting our rights based on our legitimate interests.
Marketing communications about our services and products or events in which we participate
If you are a current or former customer of ours, we may from time to time send you marketing communications relating to our services. We may also send you commercial communications to the extent you give us your consent. Each of the emails sent will be marked as commercial communication and each of them will contain a link with the help of which you can easily unsubscribe from commercial communications. To this end the following applies:
Personal data – Identification and contact data.
Legal basis for processing – If we have provided our services to you, we may from time to time send you marketing communications based on our legitimate interest, namely keeping in touch with our customers. If you give us your consent to process your data for marketing purposes, we will process your data on the basis of this.
Customer support and communication
If you use our customer support services, we will process your personal data. To this end the following applies:
Personal data – Identification data, contact data, other data and data from social networks, if you contact us through social networks.
Legal basis of processing – Processing is based on our legitimate interest, namely in maintaining customer satisfaction and supporting the use of our services.
Improve services
If you use some of our services, we will process your personal data in order to develop, test and improve the services and improve their security. To this end the following applies:
Personal data – Identity and contact data, data about your device, data about your use of the website, data about your use of services and data about simulated transactions.
Legal basis for processing – Processing is based on our legitimate interest, namely to improve our services.
Analytics
To gain insights into how our website and services are used, we analyze customer behavior. To this end the following applies:
Personal data
– Identification data, contact data, payment data, data about your device, data about your use of the website, data about your use of services and data about simulated transactions.
Legal basis of processing – Processing is based on our legitimate interest, namely in ascertaining customer behavior and estimating customer preferences.
How do we store personal data and how is it protected?
We process your personal data in an encrypted database on computers and other devices. In order to ensure protection against unauthorized access to or unauthorized alteration, disclosure or destruction of the data we collect and process, we have adopted organizational and technical measures to protect it, which we strictly adhere to.
How long do we process your data?
Personal data is processed to the extent necessary to fulfill the purposes described above and for the time necessary to achieve these purposes or for the period directly established by law. The personal data is subsequently deleted or made anonymous. We process personal data for the following periods of time:
For the purposes of the execution of the contract and for the exercise of the rights and obligations connected to the contract, including any complaints, settlement of requests for compensation for damages or related litigation, personal data are processed for the necessary period of time, but not more than 10 years from the termination of the last contract.
For the purpose of sending commercial communications without your consent, personal data is processed for a maximum of 5 years after the last contract between us expires or until you raise an objection or unsubscribe from commercial communications.
In order to improve our services, we usually process personal data for a maximum period of 6 months.
To comply with our legal obligations, we process personal data for the period established by the relevant legal regulations (for example in accordance with tax regulations for a period of 10 years from the issuing of the relevant documents for your order).
If you have given your consent, for the period specified in the consent.
Data sharing and transfers to third countries
We make your data available or transfer it to people who help us provide our services, in particular to the following people:
The trading platform provider, to enable you to execute simulated trades.
Other third parties who help us operate our website and provide our services (such as other companies in our group, hosting and cloud service providers, payment system operators and financial institutions, providers of customer support tools and services, IT companies and system administrators, marketing and communications agencies, consultants and postal service providers).
Furthermore, we may transfer your data to persons for whom you provide your consent, as well as in cases where this is our obligation under the law or a judicial decision or any other legally binding decision.
Each of the parties to whom personal data is transmitted is contractually obliged to protect your personal data in accordance with legal provisions and to process the data exclusively in accordance with our instructions.
Some third parties collect personal data for their own purposes as data controllers. In this case, its own rules for the processing of personal data will apply.
Your rights
You can exercise all of your rights mentioned below, including the right to delete your personal data and withdraw your consent, by sending us a request via email support@proptradingacademy.com.
There are no specific words you need to use in your request, but please be specific enough, so that we can help you with your request (e.g. identify you, specify the right you wish to exercise, what action you wish us to take, the details of what personal data you want to delete/delete, etc.)
Right of access to personal data
You can ask us at any time to send you confirmation as to whether or not your personal data is being processed. If we process your data, we will provide you with further details about the processing. If you request it, we will also provide you with a copy of the personal data processed. Please note that the first copy is free, but subsequent copies will be provided for a small fee.
Right to rectify personal data
If we process your personal data inaccurately, you can inform us of this fact and we will rectify the inaccurate personal data without undue delay. If you register on the Site, you will be able to rectify and modify your personal data yourself by modifying your user account.
Right to cancellation and personal data (“right to be forgotten”)
You have the right to obtain from us the deletion of personal data concerning you without unjustified delay in the following cases:
If the data is no longer necessary in relation to the purposes for which we collected or otherwise processed it.
If you withdraw your consent to their processing and, at the same time, there will be no other legal basis for their processing (this only applies in cases where we process personal data on the basis of your consent).
If you object and there is no longer any overriding legitimate reason to proceed with the processing, or if you object to the processing for direct marketing purposes;
If your personal data is processed unlawfully.
We will not be able to follow up on the request for deletion of personal data if their processing is necessary for the exercise of the right to freedom of expression and information, for compliance with any of our legal obligations, for the execution of a task carried out in the public interest, for the establishment, exercise or defense of our legal rights, or for other reasons provided by law.
Right to limit processing
In the cases provided for in Article 18 of the GDPR, you have the right to obtain from us the limitation of the processing of your personal data for a certain period.
Right to data portability and to making data available in an automatic machine-readable format.
In case of automated processing based on your consent or on the performance of the contract, you have the right to receive the data in a structured, commonly used and machine-readable format and to have it transmitted by us to another data controller personal.
Right of opposition
If we process your personal data based on our legitimate interest, you have the right to object to such processing. If you make such an objection, we will not be able to process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests or rights and freedoms, or for the establishment, exercise or defense of legal claims. our legal rights.
Right to withdraw consent
If the processing is based on your consent, you have the right to withdraw that consent at any time. The revocation of consent does not affect the lawfulness of the processing based on the consent given before the revocation.
Final provisions
We may change this policy unilaterally, but we will only do so when necessary and we will notify you of such change. You can find the most current version of this policy in your Customer Section.
If you have further questions or concerns regarding our Privacy Policy, please do not hesitate to contact us. We are here to assist you.